Returns & Warranty
If you’re not completely satisfied with your purchase for any reason, simply contact Nex within 45 days of your purchase day to request a full refund. To qualify for a refund, all the following conditions must be met:
- Returned product(s) must be unused, undamaged and in its original packaging.
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 45 days of your purchase date and the Product must be received by Nex within 10 days after issuance of the RMA.
- Returned products must be packed in their original packaging including all accessories, manuals, documentation and registration that shipped with the Product.
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- Customers are responsible for shipping charges and shall assume all risk of loss or damage to the Product while in transit to Nex. We recommend that you use a tracking services for your protection.